Question 1

Who are these packages for?

Accepted Answer

Businesses operating in Turkey that need software consultancy: e-commerce, logistics, manufacturing, retail, services, SaaS, and corporate teams. A brief technical intro call comes first.

Question 2

Is server or hosting included?

Accepted Answer

No. Packages focus on software consultancy and development support. Server, hosting, domain, SSL, and cloud infrastructure costs belong to your business.

Question 3

Which technologies are covered?

Accepted Answer

Web, mobile, and enterprise projects built with the frameworks we specialize in are in scope. Your tech stack is clarified in the intro call.

Question 4

What does SLA mean?

Accepted Answer

SLA (Service Level Agreement) defines how quickly we respond to production issues and how quickly we deliver a resolution. Support and Advanced packages target 4-hour response / 1 business-day resolution for critical issues. For Enterprise, response and resolution guarantees are defined as custom consultancy in the contract.

Question 5

How many hours are included per month?

Accepted Answer

The Support Package includes 10 hours/month; the Advanced Support Package includes 20 hours/month. The Enterprise package is custom consultancy — hour allowance and pricing are defined in an intro call. Hours are used on weekdays between 09:00 and 18:00; unused hours do not roll over. Overages are billed at 2.500 TRY + VAT / hour.

Question 6

What is the difference between the packages?

Accepted Answer

The Support Package (10 hours/month) focuses on maintenance, SLA, consultancy, and in-scope development. Advanced Support (20 hours/month) adds a higher hour allowance, weekly meetings, and strategic consultancy. The Enterprise package adds custom SLA and tailored capacity at corporate scale; scope and pricing are defined as custom consultancy.

Question 7

Who is the Enterprise package for?

Accepted Answer

Corporate teams with multiple modules, high-traffic production environments, or continuous product development needs. Hour allowance, SLA, and pricing are clarified as custom consultancy in an intro call.

Question 8

What is the difference between Support and Advanced Support?

Accepted Answer

The Support Package (10 hours/month) includes maintenance, SLA, consultancy, and in-scope development. The Advanced Support Package (20 hours/month) adds a higher hour allowance, weekly meetings, and strategic consultancy.

Question 9

Is this right for my business?

Accepted Answer

Yes. Your software needs, technology stack, and monthly consultancy expectations are reviewed in an intro call; the right package and scope are defined together.

Question 10

Is there a minimum contract term?

Accepted Answer

Packages run on a monthly subscription model. Initial term and cancellation terms are defined in the contract.

Question 11

Are AI or SMS costs included?

Accepted Answer

No. OpenAI, SMS gateways, map APIs, and similar consumption-based services are billed based on your usage.

Question 12

How do I get started?

Accepted Answer

Fill out the contact form or briefly describe your business software consultancy needs on WhatsApp. After an intro call we share the right package.

Service	Support Package	Advanced Support	Enterprise
Monthly expert-hour allowance	10 hours	20 hours	Custom consultancy
Consultancy meeting	2 meetings / month	Weekly meeting	Weekly meeting
Bug fixes and maintenance	Included	Included	Included
Security and framework updates	Included	Included	Included
Integration troubleshooting	Included	Included	Included
Software consultancy channels	Included	Included	Included
Priority response to critical issues (SLA)	Included	Included	Included
Monthly additional development and new features	Included	Included	Included
Technical consulting and roadmap	Included	Included	Included
Custom SLA and escalation plan			Included
Monthly consultancy report	Included	Included	Included
Weekly activity summary		Included	Included
Monthly price (excl. VAT)	25.000 TRY	50.000 TRY	Custom consultancy

Priority	Definition	Support	Advanced	Enterprise
Critical	Production is unavailable or a critical business process is fully stopped	4 hours Response 1 business day Resolution	4 hours Response 1 business day Resolution	Custom consultancy Custom response and resolution guarantees tailored to your needs; escalation plan and optional 24/7 coverage are defined in the intro call and contract.
High	A major function is affected; temporary workaround or partial use is possible	1 business day Response 5 business days Resolution	1 business day Response 3 business days Resolution
Normal	Maintenance, consultancy, and planned development requests	Scheduled Response Scheduled Resolution	Scheduled Response Scheduled Resolution

What Is Included in Our Support Packages?

Packages

Support Package

Advanced Support Package

Enterprise Support Package

Frameworks we specialize in

Who is this for?

SMEs with live products

Operations and integration-driven businesses

Growing digital products

Corporate software teams

Package Comparison

SLA — response and resolution guarantees

Outside Package Scope

Track everything in the partner portal

Frequently Asked Questions

Which package fits you?

Contact

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